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Great changes are taking place at your Credit Union!
Security Center is your source for the latest information about online attacks, what we are doing to protect you, and what you can do to protect yourself and your family from identity theft and online fraud.
If you suspect your account(s) or personal information has been compromised, it is important you contact us and report it immediately.
We will make every effort to protect you and to thoroughly investigate any reported incident.
Know how to identify and avoid scams.
Never trust caller ID: Always validate a person’s organization by calling them back through an official phone number, one that you have on file or locate yourself.
Know how to identify red flags. In many of the most common types of scams, you may be:
The best detector of fraud and identity theft is you. Through proactive monitoring, you can look for suspicious activities and act fast before there’s unauthorized/fraudulent activity on your account.
Monitor your account regularly – We at FIGFCU (Farmers Insurance Group Federal Credit Union) recommend frequently reviewing your account activity online through Online Banking because:
How to Recognize Fraud and Identity Theft – We at FIGFCU believe it is important to learn how to recognize suspicious activities that can signify possible fraud or identity theft.
Fraud is an act that occurs when someone unlawfully uses your account to make unauthorized transactions, usually when the account number or card information has been stolen or obtained without proper authorization. The following can be indications of fraudulent activity:
While anyone can fall prey to fraud and identity theft, there are many things you can do to minimize your risk. FIGFCU provides these security tips so you can guard against fraud and identity thief.
Safeguard your Personal Information
Never provide your Social Security Number or private information, unless you have initiated the contact and have confirmed the business or person’s identity.
Secure Your Computer
Secure Your Passwords and User IDs
Install and Use Anti-Virus Programs
We recommend that you use programs that can detect and remove viruses and spyware, which can steal vital information. Virus and malware can infect a home computer in many ways. Examples include through floppy disks, CDs, DVDs, e-mail, websites and downloaded files. Anti-virus programs help protect your computer against most viruses, worms, spyware, Trojans, malware, and other unwanted invaders that can put your computer at risk. Virus malware, worms, etc. often perform malicious acts, such as deleting files, freezing your computer, accessing personal data or even denial of access to personal information on your computer. If a file is found to be infected with a virus, most anti-virus programs provide you with options of how to respond, such as removing the harmful item or deleting the file. Installing an anti-virus program and keeping it up-to-date is the best defense for your home computer.
Firewalls: What They Are and How to Use Them
A firewall prevents unauthorized users from gaining access to a computer, or monitoring transfers of information to and from the computer. Before connecting your personal computer to the internet, you should install a firewall. A firewall can be generally described as a security guard for your home computer. The guard is a piece of software or hardware that helps protect your PC against hackers and many computer viruses and worms. With a firewall, you define which connections between your computer and other computers on the internet are allowed and which are denied. There are firewall programs, both free and available for purchase, which provide the capabilities you need to help make your home computer more secure.
Phishing and spoofing
Phishing (pronounced “fishing”) involves the use of e-mailing messages that appear to come from FIGFCU or another trusted business, but are actually from imposters. These phony e-mails direct the recipient to access a website that appears to be legitimate and to provide account information, passwords, user IDs, Social Security Numbers, and/or other personal information.
FIGFCU will never contact you by e-mail to request your personal and confidential information.
Types of warning signs for Phishing:
E-mail attachments – E-mail viruses and worms are fairly common. Here are steps you can use to help you decide what to do with every e-mail message attachment you receive.
Conduct the following test before proceeding:
Skimming techniques allow fraudsters to gather account information and PIN numbers. The criminal swipes and stores card information using a small electronic skimming device. Fraudsters often attach the skimming devices at legitimate ATMs, gas pumps, or restaurants.
Steps you can do to protect yourself from being a victim of skimming
What to do if you think your identity has been stolen:
You also can order a credit report to identify any unauthorized activity.
The fraud alert requires creditors to contact you before the opening of any new accounts. As soon as one credit bureau confirms your fraud alert, the other two credit bureaus will automatically be notified, and all three credit reports will be sent to you free of charge.
For more information about fighting identity theft and reporting fraud, visit the Federal Trade Commission at www.FTC.gov
Click here for the latest news, tips, and scam notifications.