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Phone: 800.877.2345

Dial the extension of any department or Credit Union employee:

  • If you’re a current Member, press 1.
  • To apply for Membership—or to apply for a new personal, auto, credit card, or business loan—press 2.
  • To apply for, or get help with, a residential or commercial real estate loan, press 3.
  • To reach a branch for hours or assistance, press 4.

Outside the U.S.? Call us directly at +1 323.209.6000.

If you know the specific department you want to fax, please see the below options:

Department Request  Fax
ACH ACH Forms, Notarized Documents 323-209-6306
Card Services Card Disputes, Supporting Documentation, Police Report 323-209-6742
CRE Payoff Demands, 323-209-6736
Decedent Decedent related accounts 323-209-6740
Escheatment Escheatment related accounts 323-209-6740
Home Equity Proof of Insurance, Subordination Requests, Payoff Demands, Loan Borrowers Certification 323-209-6736
Inside Sales

Business Memberships and Loan/Loan Documents for the BBRM.

 

(Agent/DM and Staff centric) ACC – Affinity – California
N/A
Investments IRA, HSA, ESA, Certificate of Deposits  323-209-6740
Loan Operations
Balance Transfer Requests, Authorized Users (Credit Card accounts), Verification of Account (Loans)
323-209-6743
Loss Mitigation
DMV Documents, Settlement Requests, Bankruptcy Notices
323-209-6733
Member Contact Center Member Outreach Only  323-209-6739
Member Account Updates Member Account Servicing-  Beneficiary, Joint Owners, Account Updates  323-209-6740
Online Deposit Admins Deposit Limit Increase Request, Remote Deposit related  323-209-6740

2255 North Ontario Street, Ste. 320, Burbank, CA 91504

P.O. Box 2723, Torrance, CA 90509

Please specify the department so your correspondence can be handled quickly.

If you know the specific department you want to email, please use a below email address:

Department Request   Email  Fax
ACH ACH Forms, Notarized Documents ach@figfcu.org 323-209-6306
Card Services Card Disputes, Supporting Documentation, Police Report CardServicesCorrespondence@figfcu.org 323-209-6742
CRE Payoff Demands, GetCREloans@figfcu.org 323-209-6736
Decedent Decedent related accounts Decedents@figfcu.org 323-209-6740
Escheatment Escheatment related accounts Escheatrequests@figfcu.org 323-209-6740
Home Equity Proof of Insurance, Subordination Requests, Payoff Demands, Loan Borrowers Certification realestatelending@figfcu.org 323-209-6736
Inside Sales

Business Memberships and Loan/Loan Documents for the BBRM.

 

(Agent/DM and Staff centric) ACC – Affinity – California
 InsideSalesAdministrators@figfcu.org N/A
Investments IRA, HSA, ESA, Certificate of Deposits 

IRADept@figfcu.org

Self Service: Retirement Central

323-209-6740
Loan Operations
Balance Transfer Requests, Authorized Users (Credit Card accounts), Verification of Account (Loans)
LoanOperations@figfcu.org 323-209-6743
Loss Mitigation
DMV Documents, Settlement Requests, Bankruptcy Notices
lossmitigation@figfcu.org 323-209-6733
Member Contact Center  Member Outreach Only  msc@figfcu.org 323-209-6739
Member Account Updates Member Account Servicing-  Beneficiary, Joint Owners, Account Updates  MemberRequests@figfcu.org 323-209-6740
Online Deposit Admins Deposit Limit Increase Request, Remote Deposit related  OnlineDeposit@figfcu.org 323-209-6740

 

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