Tulee Upgrade Notice for 9/21: Some features (transfers, bill pay, mobile deposits, and card management) will be temporarily unavailable while we prepare for the upgrade. eDocuments and Credit Score remain accessible. Full access returns September 22.
Three things to do before the upgrade.
- Confirm your contact info is current. The upgraded platform will send you a one-time verification code on your first login. If your mobile phone number or email address on file is outdated, the code won't reach you. Login now to confirm.
- Review your Pay-A-Person payees and scheduled payments. If you use Pay-A-Person, make a note of any payees and recurring payments you will need to set up again in Zelle®.
- Quicken or QuickBooks user? There are a few things to take care of before September 21 so your books stay accurate through the upgrade. See what to do at figfcu.org/quicken-quickbooks.
- Look for the app update once launched in the app store. The app is getting a new look as part of the upgrade. If you do not have automatic updates turned on, simply search for it in the App Store or Google Play, and install it. It will be labeled FIG Credit Union.
Skip-A-Pay Taking A Brief Pause
Starting September 17, 2026, at 12:00 p.m. Pacific Time, Skip-A-Pay requests will be temporarily unavailable as we move to our upgraded digital banking platform. Don’t worry, it's coming back with the upgrade. If you’ve already been approved to skip a payment during this window, that skip will still happen as planned. Thanks for your patience while we build you a better digital banking experience.
This fall, FIG Credit Union is upgrading digital banking. New features. A cleaner app. The return of a favorite. And tools that make managing your money and your business significantly easier. Here's what's coming.
Moving money is getting a lot easier.
Sending, receiving, and tracking your money is about to fit into your life, not interrupt it.
- Zelle® is coming back: Send and receive money with friends, family, and others enrolled with Zelle® at participating U.S. financial institutions.* Zelle® replaces Pay A Person this fall and is for personal use. Zelle® is not set up to send or receive business payments.
- Self-serve wire transfers: Initiate domestic and international wires directly in the app. No forms, no emails. Track status, details, and confirmation number in real time.
- Real-time payment receiving: Receive funds within seconds, in most cases, when sent through the Real-Time Payments network. (Available at launch for incoming payments. Sending via real-time payment coming later in 2026.)
Features you've been asking for.
You've told us what would make banking with us easier. Here's what to look forward to this fall.
- Real-time mobile deposits: Deposit checks directly from the app. Funds availability is subject to our Funds Availability Policy.
- Direct deposit switch: Move your direct deposit to FIG Credit Union directly within the app.
- Credit score monitoring: New! SavvyMoney delivers an upgraded credit monitoring experience right inside the app.
- Apple Watch Quick Balance: Check your balance right from your wrist.
- Enhanced fraud detection: Smarter, behind-the-scenes protection for your accounts.
Things you already use, working better.
Some of your everyday tools are getting a quiet upgrade — same features, smoother experience.
- Card Controls: Freeze or unfreeze our credit and debit cards, set limits, manage alerts, change your PIN, and add travel notices. Fully integrated, no separate app required.
- Bill Pay: An updated bill pay system.
- Statements: View and access your statements faster, right in the app.
- Skip-A-Pay: Request a skipped payment without leaving the app.
- Check reordering: Reorder checks in just a few clicks, right from your account.
Your accounts, history, and relationships stay exactly as they are.
We know a change like this can raise questions, so let's be clear about everything that isn't changing.
- Your account numbers stay the same.
- Your balance and transaction history will be there when you log in.
- Your loan and deposit relationships are unchanged.
- Your username and password will work as they do today. You may be asked to verify your identity the first time you log in.
For the first time, your business can bank here too.
No more separate banks for your personal and business finances. This fall, full business banking arrives at FIG Credit Union—checking, savings, money market, treasury tools, and more. Learn more at figfcu.org/business-banking.
Yes. Usernames will be carried over to the upgraded app. During the first-time login process, you will enter your existing username and any password of your choosing. After you complete multi-factor authentication, you will be prompted to create a new password.
The existing Tulee app will be updated automatically to the new FIG Credit Union app. If you do not have automatic updates turned on, you will have to search for the FIG Credit Union app in either the Apple App Store or Google Play store and select the update option.
Pay A Person is being replaced by Zelle for personal memberships. Your existing history and payees won't transfer automatically. We'll send a separate email with full instructions. Zelle will also be available for business accounts, but it will be the same Zelle product that is available to Personal accounts. The small business Zelle product that allows businesses to accept payments will not be available.
Recurring member-to-member transfers will carry over for personal accounts only. If you have a recurring transfer from a Personal to a Business account, you will need to reinitiate that recurring transfer.
On day one, personal and business profiles have separate digital banking logins. Once you've logged in to both, you can view your personal and business accounts with a single sign-on. Being able to view a personal profile after logging into your business profile does not mean you can automatically view your business accounts after logging into your personal profile. You have to manually log into each profile before you can have access to both business and personal accounts with a single sign on.
Our team is ready to help. Call us at 800.877.2345, chat in the app, or visit any branch.
Yes. You'll set up biometric login again the first time you access the new app. It only takes a minute, and it'll work just like before from then on.
Yes. Direct deposits and scheduled autopay set up before the upgrade continue working without interruption.
No. Your account and information will be ready whenever you log in. However, you won't be able to log in until you've confirmed or updated your phone number or email with us.
Yes. This upgrade doesn't change how we protect your accounts. Funds remain federally insured by the NCUA, and your information is protected with the same security standards you trust today.
Yes, Business Membership Savings, a business loan and line of credit, and a business 12-month Certificate are available now, and you can open them today. Everything else in the business suite, including business checking, credit cards, ACH, bill pay, and more — can't be opened or serviced until launch this fall.
Terms and conditions apply. See fee schedule and account disclosures for details Early access to funds is not guaranteed. Federally insured by NCUA. Equal Housing Lender. Enrollment with Zelle® required. Transactions are available with eligible users enrolled with participating U.S. financial institutions.
Membership eligibility required.