Tulee

NEW Skip-A-Pay Tool!

Exciting News! You can now skip your next eligible loan payment using the Skip-A-Pay Tool in Tulee. Your request will be process within 24 business hours.

To learn more about this exciting new Tool view these step-by-step instructions or play the video.

Note: If you have a Business or Trust Membership with the Credit Union, you cannot request to skip a loan payment via the Tulee Tool. Don’t worry, you can still request to skip an eligible loan payment for your Business or Trust accounts by completing the form below.

Our new Credit Score Tulee Tool is live and ready to use. The Credit Score Tool helps you track and manage your credit score monthly for free. And there’s no impact on your credit report. We’ve added this Tool based on feedback from you, our Members. Check out the new Credit Score Tool today.

Play the How Tulee video or download the infographic to learn more.

Big news! Tulee’s all-new Home Screen and Internal Transfers Tool are live and ready to use. Tulee is better looking, easier to use, and helps you get more done. These changes have been made thanks to feedback from you, our Members. Check out the improvements now! Tulee now has:

An all-new Home Screen with quick access to some of the most used tools.
- Watch the How Tulee video or download the infographic.
A simpler way to transfer money between ALL your FIGFCU accounts.
- Watch the How Tulee video or download the infographic.

Tulee makes managing your financial life easier. Use Tulee’s Tools to transfer money, deposit checks, pay bills, find an ATM, and more. Please scroll down to view all our current Tools. Use the ones you need – and hide them on Tulee’s home screen when you’re done.

Here’s how to enroll:

You will need to enroll each member number separately, including business or trust accounts.

Download the Tulee app or visit tulee.figfcu.org
Click on the “Enroll link”
Enter:
- Member Number (do not include any leading zeros)
- Last 4 digits of SSN
- Date of Birth
Verify identity (text, email, or phone)
Create new Username and Password – Your previous Online Banking username and password won’t work.

Questions? Visit our FAQs below.
Still can’t find an answer to your question(s)? Please call our Tulee Support Team at 800.877.2345 and dial option 3.

Below you'll see the available Tools (services).

Open Account

Open a savings, checking, or loan account.

Franklin

Franklin is our website chatbot, giving you rapid answers to your everyday questions without the need to wait on the phone.

Branch & ATM Locator

Find your nearest Branch or ATM in seconds.

Order Checks

Easily order new or replacement checks.

Contact Us

Our one-stop resource to contact the Credit Union.

What's New

Learn about Credit Union and Tulee updates and recently added Tools.

Financial Education Center

Reach your financial goals faster with our industry-leading financial education platform.

Remote Deposit

Deposit checks from anywhere with your mobile device.

Internal Transfers

Move money internally between your Credit Union accounts.

External Transfers

Move money externally to anyone or financial institution outside the Credit Union.

Bill Pay

Set up one-time or recurring bill payments.

Credit Score

Our Tulee Credit Score Tool makes it easy to check your score once a month for free with no impact on your credit report.

Skip-A-Pay icon

Skip-A-Pay

Skip a loan payment you have with us.

Any questions? Visit the FAQs tab, open Franklin to chat or call 800.877.2345 and hit option 3.
iOS Users should be using at minimum Version 14.
Android Users should be using at minimum Version 9, Android Pie.
User Guide
Enrollment Help
Password Reset
Bill Pay Tool
Credit Score Tool
New Home Screen
Interal Transfers (Adding An Account)
Internal Transfers (Paying A Loan or Credit Card)
External Transfers
Available Tools
Quicken and QuickBooks Conversion Information
How to load transaction history into Quickbooks
Zelle App Setup

What happened to Zelle®?
Our External Transfers Tool replaces Zelle and allows you to send money to ANYONE. All you need is a phone number or email.

However, to continue to send and receive money using Zelle, members must enroll their mobile number and FIGFCU debit card using the Zelle app. Click here for instructions of how to set up the Zelle app.

Note: you can only send money through Zelle to others who have Zelle. If they don’t, you will need to use another payment service like Venmo, Cashapp, or our External Transfers Tool.

What is Tulee?
Tulee is our next-generation digital banking platform. It creates a personalized experience by giving you the power to choose the apps and services you want to use. We call these apps “Tools.”

Where did the name come from?
What’s in a name? “Tulee” derives from the word “tool” and the financial toolkit that our new digital banking platform represents. Every individual service in this kit (these appear visually as squares or tiles) is called a “Tool.” And there you have it! Tulee and its Tools. Straightforward and easy to understand, just like our platform!

What information do I need to enroll?
The information you need depends on if you’re enrolling a personal account or an organization (business or trust) account.
• Personal accounts need: Member Number, Last 4 Digits of SSN, and Date of Birth
• Business or trust accounts need: Member Number, Last 4 Digits of EIN, and Email Address

Can I use my previous Online Banking username?
No, you cannot use your previous Online Banking username. You must enroll with new credentials.
•   Username must be between 8 and 40 characters in length
•   Username cannot include your member number
•   Username cannot be your email
•   Password must be between 8 and 64 characters in length
•   Acceptable special characters for both username and password: # ? ! @ $ % ^ * -

If I have multiple membership accounts, do I need to register all of them?

Yes, you should enroll all your membership accounts.

I have both a Personal and Organization (Business and/or Trust). Do I have to enroll both?
Yes. You should enroll their individual and organization profiles separately. We do not allow members to co-mingle these type of accounts.

I have a joint owner on the account. Can they enroll in Tulee too?
Currently, Tulee is only available to members that have a member number. After our launch this summer, we will be working on improving the enrollment capability.

How will I be able to transact on my accounts in Tulee?
Tulee has the following capabilities:
•   View of Accounts
•   Transaction History
•   Bill Pay
•   Money Transfers
•   Skip-A-Pay
•   Recurring Payments

How do I make Credit Card payments?
You will be able to pay your Credit Cards one of the following ways:

Via the Internal Transfers Tool
While logged into Tulee via the Communication Center, select Transaction Request
Contact us by phone or chat to set up an automatic pre-authorization (only for minimum payments or full balances) or send your request via the Tulee Communication Center, select Transaction Request

Are Quicken and QuickBooks users affected?

This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition to our new platform. Find the Quicken and QuickBooks conversion instructions here.

How do I remove an account from the Accounts carousel?

Follow the following steps to move or hide an account from the Accounts carousel:

1. Click on Account Settings.