Tulee Digital Banking

NEW Tool Announcement!

You can now skip your next eligible loan payment using the Skip-A-Pay Tool in Tulee. Your request will be processed within 24 business hours.

To learn more about this exciting new Tool view these step-by-step instructions or play the video.

Note: If you have a Business or Trust Membership with the Credit Union, you cannot request to skip a loan payment via the Tulee Tool. Don’t worry, you can still request to skip an eligible loan payment for your Business or Trust accounts by completing the form below.

Tulee makes managing your financial life easier. We understand the importance of convenience and security when it comes to managing your money. Our digital banking platform Tulee offers you a suite of powerful Tools to help you stay in control of your finances effortlessly, no matter where you are.

Key Features:

View Accounts: Check your account balances, view transaction history, and monitor your financial activity in real-time.
Make Transfers: Easily transfer funds between your accounts or to your friends and family.
Pay Bills: Set up one-time or recurring bill payments with just a few clicks.
Remote Deposit Checks: Deposit checks securely using your mobile device's camera—no need to visit a branch.
Secure Messaging: Communicate securely with our team for any banking inquiries or support you may need.
Alert Notifications: Stay informed about your account activity with customizable alerts sent via email or mobile notifications.

Ready to take control of your financial future? Download our mobile app or login via desktop now!

Or login in to the Desktop Version at tulee.figfcu.org

Have questions or need assistance? Our dedicated support team is always available to help you. Feel free to reach out—we're here for you every step of the way.

Here's a comprehensive list of Tools and services offered through Tulee:

Tool	Description	Resources
Open Account	Open a new savings or loan account quickly and easily.
Internal Transfers	Move money between your Credit Union accounts.	Tulee: Internal Transfers Overview and Making a Transfer (youtube.com)
External Transfers	Send money to anyone, anytime.	Tulee: External Transfers (youtube.com)
Bill Pay	Set up one time or recurring bill payments.	Tulee: Bill Pay (youtube.com)
Remote Deposit	Deposit checks from anywhere with your mobile device.
eDocuments	Opt in and view your eStatements and notifications.
Credit Score	Check your score once a month for free with no impact on your credit report.	Tulee: Credit Score (youtube.com)
Skip-A-Pay	Skip a loan payment you have with us.	Tulee: Skip-A-Pay (youtube.com)
Subscription Manager	Save time and money by having better knowledge and control of your Subscriptions, Recurring payments, and Cards on File.	Tulee: Subscription Manager (youtube.com)
What's New	Get updates on the latest Credit Union promotions, services and important news.
Order Checks	New checks are just a few clicks away.
Branch & ATM Locator	Find the nearest branch/ shared branches and ATMs, with hours of operation.
Franklin	Access our chatbot “Franklin” for rapid feedback to your questions or to speak to representative.
Financial Education Center	Quick learning modules to uncover easy ways to earn and save more.
Contact Us	Find multiple ways to reach out to us.

Any questions? Visit the FAQs tab, open Franklin to chat or call 800.877.2345 and hit option 3.
iOS Users should be using at minimum Version 14.
Android Users should be using at minimum Version 9, Android Pie.
User Guide
Enrollment Help
Password Reset
Bill Pay Tool
Credit Score Tool
New Home Screen
Interal Transfers (Adding An Account)
Internal Transfers (Paying A Loan or Credit Card)
External Transfers
Available Tools
Quicken and QuickBooks Conversion Information
How to load transaction history into Quickbooks
Zelle App Setup

What happened to Zelle^®?
Our External Transfers Tool replaces Zelle and allows you to send money to ANYONE. All you need is a phone number or email.

However, to continue to send and receive money using Zelle, members must enroll their mobile number and FIGFCU debit card using the Zelle app. Click here for instructions of how to set up the Zelle app.

Note: you can only send money through Zelle to others who have Zelle. If they don’t, you will need to use another payment service like Venmo, Cashapp, or our External Transfers Tool.

What is Tulee?
Tulee is our next-generation digital banking platform. It creates a personalized experience by giving you the power to choose the apps and services you want to use. We call these apps “Tools.”

Where did the name come from?
What’s in a name? “Tulee” derives from the word “tool” and the financial toolkit that our new digital banking platform represents. Every individual service in this kit (these appear visually as squares or tiles) is called a “Tool.” And there you have it! Tulee and its Tools. Straightforward and easy to understand, just like our platform!

What information do I need to enroll?

The information you need depends on if you’re enrolling a personal account or an organization (business or trust) account.

Personal accounts need: Member Number, Last 4 Digits of SSN, and Date of Birth
Business or trust accounts need: Member Number, Last 4 Digits of EIN, and Email Address

Can I use my previous Online Banking username?

No, you cannot use your previous Online Banking username. You must enroll with new credentials.

Username must be between 8 and 40 characters in length
Username cannot include your member number
Username cannot be your email
Password must be between 8 and 64 characters in length
Acceptable special characters for both username and password: # ? ! @ $ % ^ * -

If I have multiple membership accounts, do I need to register all of them?

Yes, you should enroll all your membership accounts.

I have both a Personal and Organization (Business and/or Trust). Do I have to enroll both?
Yes. You should enroll their individual and organization profiles separately. We do not allow members to co-mingle these type of accounts.

I have a joint owner on the account. Can they enroll in Tulee too?

Currently, Tulee is only available to members that have a member number. After our launch this summer, we will be working on improving the enrollment capability.

How will I be able to transact on my accounts in Tulee?
Tulee has the following capabilities:
•   View of Accounts
•   Transaction History
•   Bill Pay
•   Money Transfers
•   Skip-A-Pay
•   Recurring Payments

How do I make Credit Card payments?
You will be able to pay your Credit Cards one of the following ways:

Via the Internal Transfers Tool
While logged into Tulee via the Communication Center, select Transaction Request
Contact us by phone or chat to set up an automatic pre-authorization (only for minimum payments or full balances) or send your request via the Tulee Communication Center, select Transaction Request

Are Quicken and QuickBooks users affected?

This upgrade will require that you make changes to your QuickBooks or Quicken software. Find the Quicken and QuickBooks conversion instructions here.

How do I remove an account from the Accounts carousel?

Follow the following steps to move or hide an account from the Accounts carousel:

1. Click on Account Settings.