Introducing Franklin!

Members have a LOT of questions for us—especially during these challenging times. And, our Member Service team loves helping you over the phone and chat. 

But sometimes you just have a quick question and don’t have time to call or search our website. So, to save you some time, we’re introducing our chatbot – we call him Franklin.  

Franklin will be able to answer your less complex questions via online chat – without ever waiting. Not only is this a convenient option for you, but Franklin will also free up time for our live staff to support members who need very specific help. 

But, no need to worry – if Franklin is unable to assist you with your question, he’ll always get you through to our live chat support.

For more about Franklin and how he makes your banking experience even more convenient, click the "Online Chat" below!